A Customer Complained About Me

Consumers and complaints about me? 3

I work in retail and I found out that a customer has filed a complaint against an employee. Because of the noise, I'm pretty sure I remember serving them and I really can't believe they were complaining. I remember really trying to help them, trying to find a solution that would make them happy and welcome them with contempt at every step. He was looking for a gift for an unknown relative and asked me if he would like it, so I suggested that without meeting him personally I can't say for sure if our store exchange Offers In the complaint, the user stated that I was not helping, that I was not trying, and that I was rude. These are definitely my words and his, but I really don't think it's professional. My boss said that if he found out who the clerk was, he would be in big trouble and I was afraid that customers would call the shop and say my name. Has anyone had such a condition? I love my job and I can't stand problems. what I have to do ? Should I tell my boss or is it already? Help. I couldn't sleep for the last few days because I was so scared!

Tell your partner that maybe it's you ...

Explain what happened and you will see that your worries and the worries of your friends will make your employer like you even more.

Relax now, there is nothing to lose when you are dealing with customers.

(All jobs in the world are customer related, some close and some more personal)

You will have moments when someone will complain ... do your best, always be calm, follow guidelines and procedures, be compassionate and sincerely strive to do the best for each customer Do it, and everything will be fine. ...

Now take a nap and then talk to your boss ...

Some users will continue to complain even if the complaint is wrong. They may be looking for a discount or a free product (for example, a customer who eats all the food in a restaurant and then complains that it is too good) and they take nothing.

To say that this employee is in trouble means that he is being rude, angry, being ignored, or in fact has made a mistake. If these are the customers you serve and (yes) the way you treat them, you have no legitimate grievances.

You hear that customers are always right, and some customers go to extremes when they are not.

And I agree that if this client has a valid complaint, I will assume that the client is confident that they know they are dealing with it and the name of the representative. Especially when someone stays with them for a long time, they look at the badge and think that there are hundreds of policemen. If, as I suspected, he was an employee, we would either ignore him, evict him, or help him.

Why not ask your judge for details about the nature of the complaint? So if you say that a representative has decided to help you, or has insulted you, or walked away from you by asking a question, then you know that you are not the person about whom I have a customer complaint.

Ok i

Well, first of all, calm down. I work in a fast food chain and sometimes I get complaints from consumers about rudeness and things like that. Customers just call my store and complain about me. So my boss asked me personally and I told my boss the truth, I was not rude and he believed me because he knew me well that I was not so unprofessional or rude.

I think if you really have a complaint, you should calmly tell the boss. I'm sure your boss will get complaints too because Audi is perfect! My boss even told me not to take it seriously because he was always complaining, and it wasn't his fault!

When you work in retail, there is always someone who is unhappy no matter what you do. I could have moved on easily, but I will not because I want to keep my blood pressure low. I learned to keep notes about people who might complain, so I keep a journal of their behavior, statements and my reactions. I also usually write notes for the boss. Then try to release it. I have a lot to do with the bill, I'm a customer and there are the right people. There is a kind of joy in seeing them as inferior.

If the customer knew his name, the hangar would recognize him.

Storm (or even a finger!) In a cup of tea is fine.

A Customer Complained About Me